NOT ALL PROPERTY MANAGERS ARE CREATED EQUAL

Not All Property Managers Are Created Equal

“Not all property managers are created equal.” What do we mean by that? Well: In an industry where all companies promise to “take the stress out” of property investment and offer a free lunch for your rental business it is increasingly difficult to choose the right property management company. 

Unfortunately, this decision has been made even harder since the law was amended in 2010 which opened the door for management companies to be created without the requirement of qualifications or basic training, resulting in many landlords falling victim to inexperienced managers and poor business management. 

Questions You Need To Ask

So, how to choose?  Questions to ask your prospective Property Manager include:

• Do you charge for inspections?
• How often do you inspect?
• If you pay a bill on my behalf, e.g., the plumber, do you mark-up this price?
• If you have to take a tenant to court, what are your charges?
• Can I talk to some of your clients?
• What percentage of your clients have rent arrears?
• What types of properties have you managed?
• How many properties do you currently manage?
• If you’re away on holiday, who cares for things?
• What is your process for identifying good tenants?
• How much notice do I have to give you to cancel your services?

… and so on.  Something else to ask about is the contract. Very few firms use anything other than the standard residential tenancy agreement, but this can leave the landlord woefully unprotected in many circumstances. We recommend Ironbridge. See our interview here with Adam Smith from Ironbridge.

Other Resources

Here are a couple of good resources, which contain a bunch of other questions:

• Questions to Ask a Prospective Property Manager  Though written for USA, most applies here in NZ
• Twenty Questions To Ask A Property Manager Before You Hire  Likewise, USA-based
• Selecting a Property Manager from Tenancy Services (finally some local content!)

And of course, please contact us.

Image courtesy of digitalart / FreeDigitalPhotos.net