HOW TO MAKE A COMPLAINT

It is our aim to provide you with premium customer service. Yes, sadly we don’t get it right 100% of the time. So, here is our complaints procedure:

1. Contact the Principal of the firm, Garreth Collard, via the Contact Page or via telephone on 0800 890 132 line 2. Your concern can probably be resolved straight away, OR
2. Use one of the links below.

That’s it. We try and make it as easy as possible for you to complain. Thanks in advance!

FEEDBACK – GENERAL

​If you would like to give us some feedback, you are welcome to do so here. 

FEEDBACK – TAX RETURN PROCESS

​If you have feedback about the tax return process, please use this link. 

COMPLAINT – ONLINE CONTENT

If you feel that something on this website or any of the social media websites/apps we use is in breach of the Harmful Digital Communications Act 2015, please make a complaint using the form below. See this link at the Ministry of Justice website for more info. Please note that your complaint must include full contact details.

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We all need people who will give us feedback. That’s how we improve.

– Bill Gates